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Forum Discussion

DieBaum's avatar
DieBaum
Helpful | Level 6
2 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Microsoft Office
Mobile
Si5's avatar
Si5
Helpful | Level 5
Hi. Keep having issues with uploading my word files to Dropbox.
The message keeps reading
Can't edit - This file is read only. First save a copy of the file.
Si5's avatar
Si5
Helpful | Level 5
2 years ago
Windows word document on my Samsung fold and Samsung S8 ultra.
Never had this problem before.
I can't upload the screenshot of the error.
App version 322.2.4
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Si5, have you tried uninstalling, and re-installing both the Dropbox app and Word on your mobiles? 

     

    Also, does this happen with all of your Word documents, or only some of them?

    • Si5's avatar
      Si5
      Helpful | Level 5
      2 years ago
      I have deleted and reinstalled still have the same issue
    • DrVJMJ's avatar
      DrVJMJ
      Collaborator | Level 9
      2 years ago

      I am a different user than the one to whom you addressed the question...but YES I have uninstalled and reinstalled Word, Excel, and Dropbox apps on my Android Samsung Zfold3.  No luck.   This only started happening in the past month or two!  VERY frustrating!

  • DrVJMJ's avatar
    DrVJMJ
    Collaborator | Level 9
    2 years ago

    Here's a screenshot from my Samsung Zfold3

     

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