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Forum Discussion
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Hi Everybody
Since yesterday i am not able to save file from excel to dropbox. The files was storage on dropobox , I open them with excel , work on them and when I save on dropbox a Message on excell says : " the file cannot be uploaded. there is a problem and the changes cannot be loaded". The some file I can upload on Onedrive or other place.
The system is android 13 , excel365
Thanks
I'm having the same issue. When saving it says, "Can't Edit. This file is read-only, first save a copy of the file." and in fact is it already a new copy. Tried clearing cache, reinstalled Excell and Dropbox yet its happening to my android devices.
- I have the same problem. I used to be able to save Excel files directly to Dropbox but now get message that file is Read Only. I try and save with a different name and still have the same problem. I can save same file to Google Drive and One Drive.
- Megan
Dropbox Staff
Hi marloweloy, thanks for posting here today!
When you edit your Excel files, do you open the Dropbox app, and then tap the Excel file to open it there, or do you use Excel to open the files there directly?
If you could also clarify the version of the app you use on your mobile, and also send me a screenshot of the error message, that'd be amazing.
Thanks a bunch!
- Either I open it from Dropbox or open it from excel, it doesn same thing. I can't save anymore. But if I use a laptop or pc, no problem at all. I just wish I could attach screenshots here.
- Megan
Hi marloweloy, is your device's OS, Excel app and the version of Dropbox you use there, up to date?
- And then if you go to settings on excel, there's a big red X right next to Dropbox under "Connected Services". But no matter how many times you connect and disconnect, it could still access Dropbox but unable to save.
Yes I get the big red X next to Dropbox too! Never had that before...for years! It's making Dropbox useless since I do so much with it on my Android....foldable.
Megan,
The problem occurs regardless of whether you open the file from the MS apps OR from the Dropbox app.
Please help us!
