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DieBaum's avatar
DieBaum
Helpful | Level 6
2 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Microsoft Office
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey THigh, thanks for bringing this to our attention.

 

Would you mind describing the exact steps you follow until you get to the point of the error message?

 

Which Android OS version are you running and which version of the Dropbox app do you have installed?

 

Any additional info would also be really helpful.

 

Thanks in advance.

THHigh's avatar
THHigh
Explorer | Level 4
2 years ago

Hi,

I answear under another Name but I opened this Post as THigh, so do not be confused.

The sorting of the Picture is hopefully right...

So reprudaction of the error, saving a document under the Dropbox account, the Massage bar (see one Picutre) pops up and no chance to save the Document inside Dropbox. After re-opening Word, and saving another document, then there are files backuped (see Picture "Files that need your attention)..



All other is commented under the Pictures.
I hope that helps.

Versions
Android OS
Android™ 12 (will receive Android™ 13 in 2023)
Code of actual system update TB125FU_S000160_230227_ROW
Tablet Lenovo
https://www.lenovo.com/us/en/p/tablets/android-tablets/lenovo-tab-series/lenovo-tab-m10-plus-gen-3/len103l0010?orgRef=https%253A%252F%252Fduckduckgo.com%252F
Word latest update!
Dropbox latest update!


Thank you for the response,
Best regards,
TH

by the next openening of Word, these unsave files are backuped automatically by word, and then in Read only mode, i never had that before.
Saving under One Drive works, if i go the same way on the Dropbox, theni get this massage and cannot save into Dropbox

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update and the screenshots, THHigh.

     

    Are you having this issue only with specific files or all your MS Office files?

     

    Are the files currently in a shared or in a private folder in Dropbox?

     

    And if you open the Dropbox app and tap on the (+) icon, are you able to upload the files that way?

    • THHigh's avatar
      THHigh
      Explorer | Level 4
      2 years ago

      Hey Hannah,

      with all MS Office files, I have tried on excel the same and I am getting the same response.

      All of the files in a private folder, so that it can be not the case, that the permissions by the owner of the folder are denied or something like that.

      If I upload as example a picture it works without problems.

      If I use the plus on the app, I can add folders, and also the docs manually....

      Any recommendations what I can do to fix it?

      Best,
      TH

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the additional info again, THHigh.

         

        I'm still not 100% sure that this issue is related to Dropbox. 

         

        If you haven't already, can you also uninstall both the Excel app and the Dropbox app, restart your device and then reinstall them, to see if that helps?

         

        Before you uninstall Dropbox, if you're on a Basic free account, make sure you don't have more than 3 devices linked to your account.

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