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DieBaum's avatar
DieBaum
Helpful | Level 6
2 years ago

can't save files from Office365-app to Dropbox - supposedly write protected

Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Error Messages
Microsoft
Microsoft Office
Mobile
THigh's avatar
THigh
Explorer | Level 4

Hey,

When I try saving a DOCX or any other file on Android from the MS Office Apps (Excel, Powerpoint, Word) inside my dropbox (Android App as well), I always get :

can´t edit this file is read-only. To edit it save a copy of file.

(also saved "locally" and then into dropbox same again.....)

If I save it under any other disk space or cloud service no problems at all.

Lik one week ago i could save like that in Dropbox without problems, it is really anoying if that is not wirking any more.....
Actually in that case the whole tablet and dropbox is a bit useless for me....
The bug has to be somewhere inside the integration between the Apps on my Android device.
The MS Office Apps workes fine, and dropbox on every other device as well....


Any suggestions where the bug is?
or how I can solve this?
Are there similar cases?

Thank you for your time, and a quit nice day to everybody,
Best
TH




Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey THigh, thanks for bringing this to our attention.

 

Would you mind describing the exact steps you follow until you get to the point of the error message?

 

Which Android OS version are you running and which version of the Dropbox app do you have installed?

 

Any additional info would also be really helpful.

 

Thanks in advance.

  • THHigh's avatar
    THHigh
    Explorer | Level 4
    2 years ago

    Hi,

    I answear under another Name but I opened this Post as THigh, so do not be confused.

    The sorting of the Picture is hopefully right...

    So reprudaction of the error, saving a document under the Dropbox account, the Massage bar (see one Picutre) pops up and no chance to save the Document inside Dropbox. After re-opening Word, and saving another document, then there are files backuped (see Picture "Files that need your attention)..



    All other is commented under the Pictures.
    I hope that helps.

    Versions
    Android OS
    Android™ 12 (will receive Android™ 13 in 2023)
    Code of actual system update TB125FU_S000160_230227_ROW
    Tablet Lenovo
    https://www.lenovo.com/us/en/p/tablets/android-tablets/lenovo-tab-series/lenovo-tab-m10-plus-gen-3/len103l0010?orgRef=https%253A%252F%252Fduckduckgo.com%252F
    Word latest update!
    Dropbox latest update!


    Thank you for the response,
    Best regards,
    TH

    by the next openening of Word, these unsave files are backuped automatically by word, and then in Read only mode, i never had that before.
    Saving under One Drive works, if i go the same way on the Dropbox, theni get this massage and cannot save into Dropbox

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update and the screenshots, THHigh.

       

      Are you having this issue only with specific files or all your MS Office files?

       

      Are the files currently in a shared or in a private folder in Dropbox?

       

      And if you open the Dropbox app and tap on the (+) icon, are you able to upload the files that way?

      • THHigh's avatar
        THHigh
        Explorer | Level 4
        2 years ago

        Hey Hannah,

        with all MS Office files, I have tried on excel the same and I am getting the same response.

        All of the files in a private folder, so that it can be not the case, that the permissions by the owner of the folder are denied or something like that.

        If I upload as example a picture it works without problems.

        If I use the plus on the app, I can add folders, and also the docs manually....

        Any recommendations what I can do to fix it?

        Best,
        TH

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