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Forum Discussion
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
Megan
Dropbox Staff
Dropbox StaffHi there, DieBaum, how are you today?
Have you made sure that both Office 365 and your Dropbox app are up to date, and that you're using their latest versions on your mobile? We need to make sure that the error you're getting when trying to save your file to Dropbox, isn't linked to this.
Does that happen with all of your files, or a specific file type? Can you also send me a few screenshots of the steps you follow, and the error you receive on your end, in order for me to have a clear visual?
Keep me posted, and we'll take it from there!
Hey there!
Thank you for the quick answer. I have just checked the app store and it tells me all apps are up to date.
I have added some screenshots so you can see what is going on.
- Walter
This is also happening to me. My phone doesn't show updates I make on my computer and I keep getting 'read only' files that I can't edit when I try to update them on my phone manually
Then, as soon as I try to save a file it turns into 'read only' and I can no longer edit it
Hi Walter!
Yes, I'm signed in.
These are my files although du to IT-restrictions at work I frequently have to update them on different devices and transfer them by e-mail. Up until yesterday I had no problems caused by that.
Andy
