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Forum Discussion
Can't open select Google docs or sheets
Hello,
I've been using Dropbox Business integrated with Google Workspaces for over a year. While the integration between Google and Dropbox can be glitchy, my team appreciates the ability to st...
- Hi all - thanks for your reports and patience while we were investigating this.
As our status page reports, this should be resolved now.
Let us know if you're still noticing any errors!
I am unable to open a Google Doc file that I created in Dropbox. The file in question was created in Dropbox using Create>Document>Google Doc. I was able to open and edit the file yesterday (1/11/2022) just fine.
Today, when I try to open the file, I receive the following error message:
Google Docs encountered an error. Please try reloading this page, or coming back to it in a few minutes.
To learn more about the Google Docs editors, please visit our help center.
We're sorry for the inconvenience.
- The Google Docs Team
On the error message page, a Dropbox pop-up window displays the following message:
"While you wait, you can preview this file in another tab." followed by a "Go to Preview" button.
Clicking the "Go to Preview" button opens a new tab, but a preview of the file fails to load.
I've tried all the troubleshooting tips outlined in the "help center" and it still won't open. Within Dropbox, I am able to save the file as a PDF, but am unable to download as a Word file. I'm able to open and edit other Google Doc and Sheet files that were created in Dropbox.
Anyone know what might be going on and how to resolve it?
