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LifStrand's avatar
LifStrand
Explorer | Level 4
2 years ago

Can't install Capture

Capture won't download using Microsoft Store (it just closes my browser).  When I used the download for Windows, it shows that a download was successful but I can't find the file, either by right cli...
Dropbox Capture
Install
  • Jay's avatar
    Jay
    2 years ago

    Hi @LifStr, thanks for bringing this to our attention.

     

    Does your device meet the requirements to install the Capture app?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi @LifStr, thanks for bringing this to our attention.

 

Does your device meet the requirements to install the Capture app?

 

This will help me to assist further!

LifStrand's avatar
LifStrand
Explorer | Level 4
2 years ago

I have Windows 10 on this computer.

I restarted the computer after first encountering the problem.

I am using Chrome browser, up to date.

I have restarted and finally shut down in an attempt to deal with the browser closing issue.

I couldn't use the Windows Recent Downloads to install it -- since every time I tried it, it closed my browser -- so I had to somehow find the installer, which didn't show up in any Windows Explorer or Everything searches.

I found it using the Start search box.  I finally successfully installed it. A lot of work!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Glad to hear that you were able to install the app in the end. 

     

    Enjoy your week!

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