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Forum Discussion
can we get the dropbox passwords app to work on a Pixel 7?
I t would save me so much time and money, it worked perfect on a pixel 6a
Hi Megan,
Any news on DB Passwords compatibility with Pixel 7a.
Can´t make it work.
In my previous phone (it had a fingerprint reader on the back) the app only opened when I cleared it with fingerprint. In Pixel 7a it doesn't try to read the fingerprint, so it simply doesn't work.
Thanks.
Paulo
- Hannah
Dropbox Staff
Hey paulocolaco, sorry to hear about this.
Have you tried uninstalling the app, restarting your device and reinstalling it, to see if that helps?
BenDBXCommunity Manager
Hello Everybody,
This issue should be fixed on Pixel 7 with the latest Android update. Please let us know if you are still experiencing this crash and I will make sure it gets brought to the attention of the appropriate team!
Regards,
Ben
the phone is brand new from google, Pixel 7, app worked fine on Pixel 6a, I have uninstalled dropbox and passwords app, then restarted my phone then re-installed, i have cleared the cache and then done it again, I have tried uninstalling then powering off the phone then re-installing, i have treid uninstalling then re-installing while the phone is left on. If there is some sequence of clearing the cache uninstalling and reinstalling that you would recommend I would try it, I think I tried every possible way. all my passwords are 16 digit randomly generated and I have to type them in to my phone using the passwords app on my desktop and it certainly made setting up a new phone take hours longer than with the app working. I send the feedback daily, "make this work on a pixel 7" you should have plenty of reports with the included system info box checked, I just sent you a couple more to look at.
