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Forum Discussion
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
need help with attaching document to gmail from dropbox, they are adobe pdf documents and they wont attach, says couldnt attach file. they are not shared files..i do not share files
Hannah
Dropbox Staff
Dropbox StaffHey Spcookie, sorry to hear about this issue.
Does this happen only with PDF files or other types of files as well?
Have you restarted the device at all, to see if it helps?
Come on, Hannah!! You know better then this...
- I'm surprised that you are not aware of this well-documented issue between Gmail and Dropbox. To answer your question, the problem happens with all file types (not just PDFs). There is a work around that is explained several times throughout this thread.
Since everyone knows there are issues, rather than presuming its NOT the current issue, why don't you just alleviate the stress and give them the work around right from the go. We are all paying for this services which is current not working correctly
- Agree, but I am peppered as to why we don't have a single update from the company on when this will be fixed.
Has it even been formally acknowledged as an issue?- Perplexed not peppered! 😯
