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Sam Toor's avatar
Sam Toor
Helpful | Level 6
8 months ago

Auto backup not working on my windows pc

Hi, I just bought a Seagate HDD and I wanted to backup on dropbox. it has unlimited storage offer but when I connect, its stuck on 0%. Its 11am here and the backup should start 10:21am as activated. ...
Dropbox Backup
  • Sam Toor's avatar
    Sam Toor
    8 months ago

    Ok so finally it started auto backup yesterday where I did nothing. I think Dropbox takes time to make a pre -backup first. Once it estimated the total storage after more then 24 hours, then it started making the actual backup. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Sam Toor, thanks for messaging today.

 

Could you try disabling the automatic backup, which will enable the 'Backup now' option, and try clicking that to see if this helps?

 

Keep me posted!

Sam Toor's avatar
Sam Toor
Helpful | Level 6
8 months ago

I tried but its still showing disabled

  • Sam Toor's avatar
    Sam Toor
    Helpful | Level 6
    8 months ago

    What might be the issue? I have 3.7 tb storage in my HDD but it is still stuck on 0% backup

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

       

      Do you have any bandwidth limit in the desktop app?

      • Sam Toor's avatar
        Sam Toor
        Helpful | Level 6
        8 months ago

        I do use antivirus but I'm not sure if it is causing this. is it possible to check what exactly causing it? 

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