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Redhotpaddy's avatar
Redhotpaddy
Explorer | Level 3
2 months ago

Access Blocked: Dropbox's request does not comply with Google policies

So I have started using a new device Galaxy S24 Ultra. I transferred all my details over and opened the Dropbox App. When I choose an Excel file and tried to open it so I could edit it, it asked me t...
Error Messages
Microsoft
Microsoft Office
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi Redhotpaddy! Welcome back to the Community.

 

Can you walk me through the steps you’re taking to open your Excel files on the new device? Are you opening them via the Dropbox app or from the Microsoft Excel app directly? 

 

As for your screenshot, it may not be possible to add it via a mobile device indeed. Can you try to upload it via your computer instead and let me know if you face any issues there?

 

Keep me in the loop for more info.

  • Redhotpaddy's avatar
    Redhotpaddy
    Explorer | Level 3
    2 months ago

     

    Hi Nancy,

    Step1: Open Dropbox App

    Step2: Open excel file saved on Dropbox

    Step3: Open with excel 

    Step4: Sign in

     

    Step5: Error I'll upload the error message now 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey Redhotpaddy, I've found this article on the Microsoft support page, can you take a look and let me know if it helps at all?

       

      Have you tried reinstalling both apps and/or clearing their cache? 

      • Redhotpaddy's avatar
        Redhotpaddy
        Explorer | Level 3
        2 months ago

        Hi Megan,

        Yes I have uninstalled both apps and cleared the cache and got the same error.

        Patrick.

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