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Forum Discussion
Why is Free Storage Space Removed by Dropbox?
I've been reading through some community posts, and a few people have said similar to the following: They have a free account, have storage of over 20GB, but Dropbox has messaged them to say the spa...
Hi RRRarchit, when was the last time you accessed your account? If you're not seeing the referrals on this page, then it means that this specific account never had them, which would indicate that either there was another account, or the original account was deleted and recreated later under the same email.
manngroup, how large is the shared folder you're trying to add to your account? Is it possible that it's greater than your available free quota?
Hi Mark,
I have a similar problem. Through a number of referrals, I have had 10gb of storage space for many years. I regularly remove files to make sure I don’t run out of space. I have only one account based on the same email address since I installed Dropbox. I have recently had emails from Dropbox telling me that I have run out of space and that my limit is 2gb. My account online is showing that I only have 2gb. I have also noticed that the Dropbox icon has disappeared from the task bar in Windows 10. I’ll appreciate your help in reclaiming the missing 8gb. Incidentally, I have certainly not been abusing the system.
Nancy
Dropbox Staff
Dropbox StaffHey Roymond, sorry to jump in.
Can you please upload a screenshot of what you see here?
Also, in regards to your Windows device, have you checked whether there’s a small arrow showing in your system tray? If you click on it, are you able to see the Dropbox icon perhaps, or is it missing from there, too?
Keep me updated!
Hi Nancy
Thanks for replying and for your kind offer to help. Apologies for the delay in coming back to you, but I only managed to get to my computer about an hour or so ago with the intention of replying to you (I've been otherwise engaged for the last two and a half days). As I expected, the same situation I described still existed. But before sending you further info, I decided to delete the program and reinstall it. Wow, Success: the correct amount of storage is being shown and the icon is back where it should be!! Gremlins?? Whatever the reason(s) for the problems, it's been resolved. Panic over.
If you or anyone else in the community has any idea of the cause of these problems, I'd love to know.
- Nancy
I’m really glad to hear that, Roymond!
It sounds like the Dropbox app had stopped running on your device; it’s difficult though to say why this happened exactly.
However, since you’re seeing the correct storage on your desktop app now, the same should be showing on www.dropbox.com, even before.
If this issue occurs again, give me a shout here, and I’ll be happy to check this for you.
Hi Nancy
You’re correct, www.Dropbox.com is showing the correct amount of storage. Thanks for your help.
