We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

KateHarts's avatar
KateHarts
New member | Level 2
7 months ago

Where did my dropbox files and folders go?

Hi. I have received a couple of emails from Dropbox saying my storage is all used up. That's fine - I can delete some files and folders and tidy it all up a bit. However, has Dropbox recently changed...
Dropbox Basic
File access
Quota
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
7 months ago

Hi there, KateHarts, thanks for joining the Dropbox Community.

 

Is it possible that you have another Dropbox account and are currently looking at a secondary one?

 

When was the last time you accessed your account and your files?

 

And lastly, do you see any events related to the files you're looking for?

 

Keep me posted!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!