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Forum Discussion

Pelleba's avatar
Pelleba
New member | Level 2
2 years ago

Weird email regarding my quota

I got this mail that said "Eligibility confirmed: Pär, you'll lose access to your files if you don't act soon!" I don't understand why? They said I could upgrade and pay for more space, but what ...
Dropbox Basic
emails
Quota
Storage space
Pelleba's avatar
Pelleba
New member | Level 2
Sorry no because I am on Phone and can't find a way to attach image to reply?
Pelleba's avatar
Pelleba
New member | Level 2
2 years ago
No camera icon and can't copy and paste from Phone storage. But what I Wonder is in the text: will I lose access to my current files if I don't pay for extended space?
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Provided that you're below the quota level according to the plan page, you should still be able to access, add and edit files on your account.

    • Debra G.3's avatar
      Debra G.3
      New member | Level 2
      12 months ago

      Here's a screenshot of the unexpected email

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hey Debra G.3 - thanks for the screenshot.

         

        This seems like a legit email from Dropbox, based on the email address it's  coming from. When exactly did you get this if I may ask? Also, what is your plan tab reporting in regards to your quota at the moment?

         

        Do you happen to have another Dropbox account, associated with a different email of yours? 

         

        Any additional information  is more than welcome!

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