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Forum Discussion

Pelleba's avatar
Pelleba
New member | Level 2
2 years ago

Weird email regarding my quota

I got this mail that said "Eligibility confirmed: Pär, you'll lose access to your files if you don't act soon!" I don't understand why? They said I could upgrade and pay for more space, but what ...
Dropbox Basic
emails
Quota
Storage space
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Pelleba, thanks for bringing this to our attention.

 

Could you clarify what email you're referring to?

 

A screenshot (while hiding any personal info) would help me greatly!

Pelleba's avatar
Pelleba
New member | Level 2
2 years ago
Sorry no because I am on Phone and can't find a way to attach image to reply?
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    There should be a camera icon in the reply box, or you can copy and paste the image directly into the reply.

  • Pelleba's avatar
    Pelleba
    New member | Level 2
    2 years ago
    No camera icon and can't copy and paste from Phone storage. But what I Wonder is in the text: will I lose access to my current files if I don't pay for extended space?
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Provided that you're below the quota level according to the plan page, you should still be able to access, add and edit files on your account.

      • Debra G.3's avatar
        Debra G.3
        New member | Level 2
        12 months ago

        Here's a screenshot of the unexpected email

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