We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Hornby's avatar
Hornby
New member | Level 2
8 months ago

Sync issue with Basic plan after backing up an external drive

My basic account has no more than 167MB files in Dropbox storage. But sync doesn't work referring to the fact that I have already used all available space under my plan. It happened some days ago wh...
Dropbox Backup
Error Messages
FAQ
Quota
Storage space
  • Jay's avatar
    Jay
    8 months ago

    Hi Hornby, thanks for messaging the Community!

     

    Can you check to see if the backup was deleted from the site on this page?

     

    Otherwise, check this page to see where the quota is being used up.

     

    Keep me posted!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi Hornby, thanks for messaging the Community!

 

Can you check to see if the backup was deleted from the site on this page?

 

Otherwise, check this page to see where the quota is being used up.

 

Keep me posted!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!