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paulflute's avatar
paulflute
Explorer | Level 4
2 years ago

Storage Space

Hi all.. I have a 13.5 gig storage on my account but I am suddenly unable to upload even to 2 gig.. I have an important work file that I can't even access..   I was a very very early dropbox ...
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Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hi paulflute, is it a shared folder, or a shared link? 

     

    Provided it's a shared folder, you should be able to view it using your sharing tab. Can you calculate its size using these steps, and let me know more? 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Have you checked you've not set up backups? www.dropbox.com/backups ?

 

Also the error wording on adding shared folders is not clear. If it says you need 2gb it means you need 2gb MORE than you have. 

  • paulflute's avatar
    paulflute
    Explorer | Level 4
    2 years ago

    Thanks Mark

    I got an email from my colleague inviting me to share a folder.. 

    but when I clicked the link it took me to the page in the first image saying that my account is out of storage

    you can see form the dropdown that it also says that I have plenty..

    second image shows my subscription.. any suggestions..

    ta paul

     

     

     

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Paul! I hope you’re doing well. 

       

      The 2GB of space you see on your first screenshot is the default storage provided by Dropbox for Basic users. In order to see the actual space allocated to your Dropbox account, you’ll need to visit your Plan page (as shown on your second screenshot). So, it looks like you still have a total of 13.5GB on your account.

       

      Can you please clarify what’s the size of the folder that your colleague invited you to?

      • paulflute's avatar
        paulflute
        Explorer | Level 4
        2 years ago

        Hi Nancy. Thanks for your reply.

        I don't know the size of the folder because his link just takes me to the page in the first image saying i need to buy more space..

        I can copy the link in  here for you.? Maybe you can see from your side.? Should I do that in this thread.? 

        Thanks paul

         

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