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Forum Discussion

MtnBiker's avatar
MtnBiker
Explorer | Level 4
2 years ago

Storage space error (Sort of solved)

Dropbox keeps telling me I've exceeded my 2GB account. 1) I'm supposed to have 12.25GB, 2) I only show 320MB on my computers, 3) On the web I can't see sizes. 4) No customer service How is thi...
Error Messages
Quota
Storage space
  • Walter's avatar
    Walter
    2 years ago

    Hey MtnBiker, sorry to jump in, but I wanted to mention that it seems that you somehow backed up your Seagate drive to Dropbox and it's counting towards your account's quota. 

     

    If you delete it from this page, your storage space should be freed up. 

     

    Let us know of any updates!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi MtnBiker, thanks for bringing this to our attention.

 

If your machine is showing less data than the site, then you could be using selective sync to prevent entire folders from syncing, or your files are online-only.

 

According to your quota page, what is the exact amount you're using? A screenshot would be helpful.

 

Do you have any ongoing computer or external drive backups?

 

This will help me to assist further!

MtnBiker's avatar
MtnBiker
Explorer | Level 4
2 years ago

Remembered to look at iPhone

 

2040% of 12.25GB is 249.9GB. And I'm only using 153GB on the phone. Amazing.

 

Screen shot from "iPhone Storage"

 

 

 

Wife's MBP

 My MBA is unchanged and MBP is similar in size.

 

I have TimeMachine backups, but not ongoing, maybe waiting.

 

Thank you for following up. 

 

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