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Forum Discussion

MattKSawyer's avatar
MattKSawyer
New member | Level 2
4 months ago

Shared Folder - Not Enough Space To Access Folder

So I just started paying for DropBox specifically to allow myself and some online friends to upload/share larger files with each other.

I've got 1.9TB free.

 

However, my friends are reporting they can't access the folder I share with them with an error "Not enough space to access the folder". But I've got 1.9TB free. Why wouldn't they be able to access it?

 

Can't work it out. There doesn't appear to be any limits on the folder I'm sharing with them.

Error Messages
Shared Folders
Storage space
  • Rich's avatar
    Rich
    4 months ago
    MattKSawyer wrote:

    ... an error "Not enough space to access the folder". But I've got 1.9TB free. Why wouldn't they be able to access it?

    You paid for an upgrade. They did not. Since the shared folder exists within their own account, they need to have enough space available in their own account to hold the folder and anything it contains.

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    4 months ago
    MattKSawyer wrote:

    ... an error "Not enough space to access the folder". But I've got 1.9TB free. Why wouldn't they be able to access it?

    You paid for an upgrade. They did not. Since the shared folder exists within their own account, they need to have enough space available in their own account to hold the folder and anything it contains.

     

    • MattKSawyer's avatar
      MattKSawyer
      New member | Level 2
      4 months ago

      Thanks for the reply Rich, appreciate the time.


      I must say though, this design choice from DropBox makes no sense to me as I'm already paying to host the files. Why would my friend need more storage if they are reading/writing directly to my folder? Sounds mad that we'd have to pay for the same thing twice.

       

      Either way, I guess I just have to accept this is just the way Dropbox works. Cancelled my account as doesn't provide the functionality I need.

       

      Cheers for the speedy response 🙂

      • mariposaccc's avatar
        mariposaccc
        New member | Level 2
        8 days ago

        Hi There,

         

        In our school we have several classrooms. The school have one BIG space for all staff members and the company pays license for that space. Within our company's space we would like to grant for every classroom to have a dedicated space for each one.

         

        Is this possible? Do we need to buy more licenses even when they are using the same company space?

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