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Nedra's avatar
Nedra
Explorer | Level 4
3 months ago

Referral showing as complete but 1 gb not showing in my space.

Hi All - I upgraded my basic free account to the plus today and also sent a referral link to a friend who signed up. I received an email that my friend signed up and that I'm getting an additional 1...
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Nedra's avatar
Nedra
Explorer | Level 4
Hi Rich,

Thanks for your responses. It sounds like 1 gb is accurate then but not reflective in my account. I’ve gotten a confirmation email from Dropbox that I’m receiving 1 GB from my referral and that I now have a total of 2 TB amount of space. When I go to my Dropbox account via the app it also says I have a total of 2 TB amount of space and not 2.01.

Also when I go to the help center, the links under the Contact Us section for submit a request, chat and request callback are all grayed out and say “This support option is not available with your plan”

Any ideas for either?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
Nedra wrote:
Also when I go to the help center, the links under the Contact Us section for submit a request, chat and request callback are all grayed out and say “This support option is not available with your plan”

Visit your Plan page. What plan does it say you're on? Also, check your Referrals page (not your email or an app) and check what it shows for your referrals and space earned.

  • Nedra's avatar
    Nedra
    Explorer | Level 4
    2 months ago

    Hi Rich,

    It shows as I mentioned before that I have the plus plan and 2 TB of storage total. I figured out a support email address though and am speaking to someone from dropbox now. He advised I'm probably not seeing my credit because I am still in the trial month but assured me I have it. Anyway thanks for looking into it.

    - N

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