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Forum Discussion
Referral Issue
I have referred my 1 friend which he accepted on her pc and download and install the application. On my screen it shows that only invitation was send. Not that she accepted the invitation. So no bon...
Hi stdjmax, thanks for bringing this to our attention.
According to the referrals page, what is the current status of their referral?
This will help me to assist further!
Hi This is what I get in the referral page.
W
Referral
kat***********a@gmail.com
2023-03-26
Invitation sent
Jay
Dropbox Staff
Dropbox StaffThanks, this would mean that the user hasn't accepted the referral email, and then signed into the account in the Dropbox desktop application.
Are you certain that they used that email when creating the Dropbox account?
Yes I am was sure because I was there when she did this. Maybe it is a cookie problem.
I do not know what else to do. I guess this refferal is waste.
- Mark
Super User II
Based upon the error she hasnt accepted. Note she'd have to accept the invite with EXACTLY that address. So, if she used (or didnt and you had) some punctuation in the email or googlemail instead of gmail it wouldnt work.
I had the same problem but no way to get help. Can someone from support help me too?
