We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
quiclct's avatar
quiclct
Explorer | Level 3
3 years ago

My Dropbox is pretending to be full. Though I only use a bit over 1 GB of storage. There seems to be some sort of hidden folders in my Dropbox that are taking up storage. I can't delete these. These Folders contain most likely an automatic backup of my external hard drive. How do I delete these hidden files. The folder name starts with "/transcend" (name of my external storage). Dropbox actually shows the files in the online-version when I type in /transcend in the searchbox

 

Can u help?

 

thanks a lot

  • quiclct's avatar
    quiclct
    Explorer | Level 3
    3 years ago

    ok its done i think i found my mistake

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!