We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ajondexea's avatar
ajondexea
New member | Level 2
2 years ago

Lost earned storage data after downgrading subscripiton

I  have used drop box for many years for free and had accumulated 5.75 Gb of extra storage space from inviting friends to dropbox. For the last few years I needed more space so got a Plus account. Re...
Dropbox Basic
Dropbox Plus
Quota
Referrals
Storage space
jldallman's avatar
jldallman
New member | Level 2
2 years ago

I have had Dropbox for years and upgraded to premium many years ago for additional storage needs. Today when I tried to access the Dropbox Folder that sinks with my online account, it was gone. Then when I went to login online, none of my folders or files are there except for 2 that I accessed last week. I have hundreds of documents in many folders as I am a teacher and need access to immediately. I was on automatic renew but am unable to see the renewal and wonder if that hasn't occurred and my account is suspended. How can I check that and retrieve my Premium Account with all of my folders. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi jldallman, prior to today, when was the last time you logged into the account itself? Was it over 12 months ago?

     

    Are you certain that you've logged in using the same email used for the Dropbox account?

    • jldallman's avatar
      jldallman
      New member | Level 2
      2 years ago

      I had the Icon on my desktop and would just access it that way because of the automatic sync so I'm not sure. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        When you access the account that way, do you see any payment history, confirming it was the older paid account?

         

        Which exact email address did Dropbox email you on? This would be an account associated with Dropbox.

         

        If you don't know the password for that Dropbox account, and you have access to that email, you can reset the password using this link.

    • jldallman's avatar
      jldallman
      New member | Level 2
      2 years ago

      Hi Jay

      Also, there are two email that are used for teachers, one with their full name and one with just their initials. Google automatically signed me in with the initials but email sent from Dropbox use my full name. I'm not even sure which one I use because my username and password are on a doc in my Dropbox account. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!