You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

DOS21's avatar
DOS21
New member | Level 2
3 years ago

Problems with storage and syncing (incorrect folder size reported by Dropbox)

Hello, I have a limit of 18,3 GB on my free Dropbox account. After ending my free trial Dropbox Plus period and going back to Dropbox Basic, the app says that I'm currently using 101,7 GB even though there's only 16,2 GB of data in my Dropbox folder. My files stopped syncing because of that. Any suggestions what may have gone wrong and how to solve it? Thanks. 

Storage space
  • Rich's avatar
    Rich
    3 years ago
    DOS21 wrote:

    After ending my free trial Dropbox Plus period and going back to Dropbox Basic, the app says that I'm currently using 101,7 GB even though there's only 16,2 GB of data in my Dropbox folder.

    Check your Backups page.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    DOS21 wrote:

    After ending my free trial Dropbox Plus period and going back to Dropbox Basic, the app says that I'm currently using 101,7 GB even though there's only 16,2 GB of data in my Dropbox folder.

    Check your Backups page.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!