We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

CarolP's avatar
CarolP
New member | Level 2
8 months ago

Notification re upgrading account and separate one telling me to change password

I have been told my dropbox is full and need to upgrade my account. i have also had a notification that i need to change my password because it has been compromised. What to believe?
 
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey CarolP, thanks for bringing this to our attention.

     

    Are these notifications coming to your email address or are they pop-ups within your Dropbox account?

     

    Can you send us a screenshot of the notifications?

     

    And if they are email notifications, make sure to also include the email address they were sent from.

     

    Thanks in advance!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!