We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Probes's avatar
Probes
Helpful | Level 6
16 days ago

My hard drive is full even though I've set my folder to be online-only

Agreed to the new Mac Folders and the sync tells me my hard drive is full and I have all of my folders set for Make online only. Everything shows clouds but when I check my hard drive utility it says...
Desktop
Mac
Storage space
Sync
  • Probes's avatar
    Probes
    9 days ago
    It appears to be ok. Thanks
Probes's avatar
Probes
Helpful | Level 6

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
16 days ago

Hey Probes, the setting you sent us in the preferences about the default sync state of the files refers to new files added to your Dropbox folder.

 

Can you please right-click the Dropbox folder itself and see if the "make online-only" option is clickable for you? If so, click it and let me know if anything happens.

 

If nothing happens, please right-click on the folder again and click on 'get info' to get a screenshot of that as well.

 

Also, please go to this page and make sure that the "online-only files on Mac" option is enabled.

  • Probes's avatar
    Probes
    Helpful | Level 6
    15 days ago

    make online-only is available and I clicked it but nothing happened. Get Info screenshots and others below. Page setting is correct.

       

    • Probes's avatar
      Probes
      Helpful | Level 6
      15 days ago

      Just started to re-syc once again... once synced restarts sync

       

      • Probes's avatar
        Probes
        Helpful | Level 6
        15 days ago

        The first time it synced it lasted overnight and there were green checkmarks next to each folder cloud. I have not seen these since that first sync.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!