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Forum Discussion

Frank V.4's avatar
Frank V.4
New member | Level 1
9 years ago

My Folder is Empty, yet it says it's full.

 I have absolutely NOTHING in my folder, yet it says it's full whenever I try to drag something to it. I have the basic version.  I share with someone who has the 1TB program and he has A LOT of st...
Dropbox Basic
Notifications
Storage space
  • Mark's avatar
    Mark
    9 years ago

    He hasn't connected you to his Dropbox - as thats not possible. He has shared you a folder exactly as Richard said. And that uses your quota. You get 0 benefit from him being a Pro user. 

    So if you are SHARING his folder then it uses your quota. 

    And as syncing stops as soon as you go over your limit it is possible you may not see anything in your Dropbox if it went over sharply 

    See www.dropbox.com/account to see where your space is being used

Mesz's avatar
Mesz
New member | Level 2

My Dropbox is EMPTY but I keep getting a FULL notification. How can I fix this? Should I just delete the whole thing?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there Mesz.
 
Initially, can you please let me know what the Dropbox icon reads when you hover over it and send me a screenshot of it? Is it still syncing or up to date?
 
Furthermore, could you please check what your available space is via the website by navigating to your Plan tab? There, you can also see how much space is being used up by other files and shared content.
 
Let me know of any update on the matter! :grin:

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