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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Grahamdragon's avatar
Grahamdragon
Explorer | Level 4
7 months ago

I am told my basic dropbox is full, but I am informed that with my limited needs it shouldn't be. How do I identify what is taking up this space, and what I can do to get things under the limit

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    7 months ago

    If I got your question, Would you mind checking the Backups page and letting us know what it reports ?

    It would also be helpful if you could verify your Personal Dropbox space on this page . If possible.

    • Grahamdragon's avatar
      Grahamdragon
      Explorer | Level 4
      7 months ago

      Thank you. The Back up page indicates External Drive 6.08GB and PC 306.76MB.

      The personal dropbox space indicates Regular files  1.3GB,  Backup 6.1GB

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey Grahamdragon, from what you're reporting, it seems like you have enabled the external backup feature on your Dropbox application and an external drive of yours is taking up your space and bringing your account over its quota.

     

    You can disable that by following these steps.

     

    I hope this helps!

    • Grahamdragon's avatar
      Grahamdragon
      Explorer | Level 4
      7 months ago

      Hi Hannah

      Thanks. When clicking on the icon it does not display Sync and Backups. It simply displays the sync history

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Hey Grahamdragon, can you try these steps?

         

        1. Click on the Dropbox icon in your system tray/menu bar
        2. Click on your initials/profile pic/gear icon
        3. Click on Preferences
        4. Click on the "Backups" tab

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