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frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Adnil's avatar
Adnil
Explorer | Level 3

Hello Walter

 

I just uninstalled and reinstalled the desktop app on my Mac.  When I open the icon in my menu bar I see the same thing as in my previous screenshot - a list of files waiting to sync.

I also just found this [screenshot] under my Subscription info, in case that helps in some way.

So essentially, it still says my storage is full.

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi again, Adnil!

 

Can you also try unlinking - relinking your Dropbox app? Is the issue fixed after that?

 

  • Adnil's avatar
    Adnil
    Explorer | Level 3
    2 years ago

    Hello Nancy

     

    I just clicked on my Dropbox icon in my menu bar and, amazingly, it now says I have 6.2GB of storage!  It does not say I'm out of storage any more!! So I am assuming it is OK now! Many thanks to the Dropbox team who stuck with me and helped me get this fixed! I appreciate your efforts very much!  

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      That’s great to hear, Adnil, and it's been our pleasure! 

       

      If you ever need something else, feel free to ping us.

       

      Cheers!

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