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frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
tonyusna60's avatar
tonyusna60
Helpful | Level 5

My issue is I get a message that I am:  Out of space - 4.98 GB used  BUT I can see NO files when I log on. I USED to see 4 DELETED files, but no longer see ANY files.

Please tell me what I am supposed to do in order to use my account.

Thanks,

John

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi tonyusna60, let's jump right into this!

 

I assume when you mention that there's nothing in your Dropbox account, you've also checked your Backups to make sure the feature isn't enabled, right?

 

Let me know more! 

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