We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Kenny C's avatar
Kenny C
Explorer | Level 3
2 years ago

 

My dropbox is out of space, I have deleted all the file, but it still show out of space.

so I found out that there are so many photos in my dropbox, all of them are not uploaded by me.

I even found that the picture is not taken from me. I have no idea where these photo came from. 

Moreover, i can't not either download it or delete it.  but all the picture can be open on the dropbox website.

can anyone tell me how to download it and delete it ?  Thanks.

 

  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Kenny C, thanks for reaching out to us today.

     

    Is it possible that you have any shared folders taking up your space, or you had previously enabled our backup feature?

     

    If you check your backups page here, what do you see?

     

    Can you take a look at Iliana's reply here, to see if the info there is helpful?

    • Kenny C's avatar
      Kenny C
      Explorer | Level 3
      2 years ago

      Hi @Hannah 

       

      after deleting the backup files, the space still show out of space, not sure where the data is.

       

       

    • pvlkohout's avatar
      pvlkohout
      Explorer | Level 4
      2 years ago

      Thank you very much. That link helped me. There was backup. It was not possible to see it desktop app.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!