We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey markstrode! 

 

Have you checked your Backups page, and there’s no backup that could be taking up space from your Dropbox account?

markstrode's avatar
markstrode
New member | Level 2
2 years ago

@nancy you're a boss! There was a partially deleted backup hiding in the deleted backups folder.  Forever in your debt.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Glad to hear that helped, markstrode! 

     

    If you need something else, don’t hesitate to ping me.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!