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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi @frot, thanks for bringing this to our attention.

 

Deleted files don't take up space on your account, so removing there wouldn't have made any difference to the quota.

 

Is it possible you have a backup enabled and visible on this page on your account?

 

This will help me to assist further!

Marco Bartolelli's avatar
Marco Bartolelli
Explorer | Level 4
2 years ago

Ho risolto, usano il link di Jay. Avevo un doppio back up

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