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frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
KrisVD wrote:

Dropbox says there is no more space but I used 0.0%.

Have you actually checked your Backups page? Are there any backups still listed?

KrisVD's avatar
KrisVD
Helpful | Level 5
2 years ago

Nothing in it.

  • elsar's avatar
    elsar
    Explorer | Level 4
    2 years ago

    Hi,

    So it appears that there can be backups that don't show up in your backups page, but are actually still there taking up room. Dropbox support was able to identify it for me and send me a link that would get me to it directly. If you've initiated a backup of your PC that never finished you might have the same issue i did. If you go to the link posted below, and find there are directories there with stuff in them that might be the source of your issues. Once i removed them from dropbox online, my dropbox storage started was I actually had backed up an everything sorted itself. Hope this helps, if not escalating it with dropbox after the contact you will likely have them see a folder that you can't, which they can link you to directly.

     

    https://www.dropbox.com/backups/PC

    • pvlkohout's avatar
      pvlkohout
      Explorer | Level 4
      2 years ago

      I found out, that "Used space" does not reflect reality. Even after deleting all of the files it says 4.76 GB of 11.38 GB used. Web version of Dropbox does not show any files too. What is taking my space? 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi pvlkohout, let's jump right into this! 

         

        Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here. 

         

        Let me know if you need anything else! 

    • instantws's avatar
      instantws
      Explorer | Level 4
      2 years ago

      Why is it possible that my Dropbox account sends a notification that it's full, but it appears to have only around 30MB of storage occupied? There are no hidden files or any data among the deleted files, and no backup files, yet the account indicates that 4.5GB is in use.

      • Hung5's avatar
        Hung5
        Explorer | Level 4
        2 years ago

        I have the same problem. So help us please

    • KrisVD's avatar
      KrisVD
      Helpful | Level 5
      2 years ago

      Hi,

      0 bytes, 0 files 

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