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ajondexea's avatar
ajondexea
New member | Level 2
2 years ago

Lost earned storage data after downgrading subscripiton

I  have used drop box for many years for free and had accumulated 5.75 Gb of extra storage space from inviting friends to dropbox. For the last few years I needed more space so got a Plus account. Re...
Dropbox Basic
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ajondexea's avatar
ajondexea
New member | Level 2

Thank you Jay. That was useful. I do seem to have the amount of GB from previous referrals. It seems that the problem is that that it keeps saying that I don;t have enought espace. 

I have erase everything that I can erase so I should have less than 2gb but it still says that I am using 18gb. I have erase all shared files as I have seen this may be the problem but it still tell me I am using 18gb. I cannot find anything else to erase.

I don;t know what else to do. Can you help, please?

Thanks

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Have you accidentally activated Backups? 

www.dropbox.com/backups 

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