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Forum Discussion
Lost bonus space
I use Basic Dropbox for almost 10 years. During my professional life I recommended dropbox to many colleagues, so I regularly owned an additional 0.5 GB because of that. Moreover, at some moment I bo...
Hm. (hesitating...)
I can't remember I ever instructed dropbox to make such a backup.
(Did dropbox initiated making this backup for some reason?)
Anyway, I don't need it. Deleted.
And, yes, you solved the problem!
Personal Dropbox space - Using 5.8 GB of 9.25 GB
Regular files (3.6 GB) - Shared files (2.2 GB) - Unused space (3.5 GB)So, it looks like I got my 9.25 GB space back, of which 3.6 GB and 2.2 GB are used, and ... I have my 3.5 GB unused space back.I dropped a 270 MB file in some folder and it appears after sync on dropbox.com.You solved my problem. I thank you very - very - much.(Too bad the regular support couldn't/wouldn't help me though....)
Mark
Super User II
Super User IIIf you are only seeing 2gb Bo JustMe you've signed in to a different account, or, accidentally set a new one up.
You can test that by going to www.dropbox.com/events - can you see any activity before you bought the new device? What about www.dropbox.com/account/security - does that show the previous devices connected?
The only thing I changed before using my new PC was my email address (because the old one was no longer valid.
Answer to your questions: yes and yes.
Answer to your questions: yes and yes.
- Jay
Dropbox Staff
>> Did you change that email directly on the Dropbox account when you were logged in?
Right. The email that I used 10 years ago to register was not valid anymore. So, (I'm always logged on), I went to the dropbox website and changed my email address.
>> What is your current quota total when visiting this page?
Very confusing:
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2 GB of storage to help you store and share files.
Your Personal Dropbox account is full - Using 10.3 GB of 9.25 GB
Regular files (8.1 GB) -- Shared files (2.2 GB)------------------------------------------------------------------------(Thanks for your assistance... appreciated.)- Walter
Hey Bo JustMe, sorry to jump in here, but could you also take a look at your backups page and see if there are any folders taking up space listed there?
