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Forum Discussion
Incorrect dropbox space usage on windows
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app bot...
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
Hi, I have just installed dropbox to laptop. The problem is when I browsed anything in laptop, all activity captured in it hence my storage suddenly was over capacity. It never happened before. Help pls, thks.
Hello dropbox community,
My old problem was still not settled yet. Currently my dropbox is full with shadows files. I cannot delete all those files. This happened when I installed dropbox for laptop. My question is how can I get my dropbox back from the scratch. Access dropbox from laptop, there are no files, none but there’s notification my dropbox is already full capacity. However, access dropbox from android and ipad, both shows shadows files such as exe etc. What should I do. Many thanks in advance for big help.
- Walter
Dropbox Staff
Hey Liz_raffly, sorry to hear you're having issues with this.
Can you please try deleting any files you see on your account's homepage and on this page as well and let me know how it goes?
Thanks!
Hi Walter, when I click homepage link, now there are no more files in android and ipad hence it shows the same as in laptop but the notification still exist saying my dropbox is full and has stopped syncing. What should I do next ?
- Walter
You haven't clarified if you see any folders on this page too Liz_raffly - could you take a look and let me know what you find?
Also, what exactly is reported in regards to your quota in your plan tab?
