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RamonaSteve's avatar
RamonaSteve
Explorer | Level 3
3 years ago

Inaccurate quota usage on the Dropbox website

In the browser, Dropbox tell me I am "using 3.19 GB of 2.75 GB storage".  My PC tells me I am using 26.4 MB.  I've compared the files and folders in Dropbox with what is in the Dropbox folder on my P...
Quota
Storage space
  • Hannah's avatar
    Hannah
    3 years ago

    Hey RamonaSteve, thanks for reaching out to our Community.

     

    Can you take a look at the "all files" page in your Dropbox account, to double-check if you have any files saved there?

     

    If you want, you can use the steps here, to see the size of files and calculate the size of folders on our website.

     

    This should help you clarify what's going on.

     

    Let me know what you find.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey RamonaSteve, thanks for reaching out to our Community.

 

Can you take a look at the "all files" page in your Dropbox account, to double-check if you have any files saved there?

 

If you want, you can use the steps here, to see the size of files and calculate the size of folders on our website.

 

This should help you clarify what's going on.

 

Let me know what you find.

  • RamonaSteve's avatar
    RamonaSteve
    Explorer | Level 3
    3 years ago

    Thank you Hannah.  This allowed me to find the issue and I am moving those files out of Dropbox.  Not sure why WinDirStat did not show this issue.

     

    Thank you for your help.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi RamonaSteve, happy to know this worked out for you! 

       

      Have a lovely weekend ahead,enjoy! 

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