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Forum Discussion

yonialter's avatar
yonialter
New member | Level 2
2 years ago

I'm not out of space but I got an email saying you'll lose access to your files if you don't act soo

I'm using 5.5 out of 6.8 GB , never had an issue, and now I got this warning email. Can you please advise?  Thank you
Notifications
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey bluemountain2021, thanks for bringing this to our attention.

 

The email address of the sender is a legit Dropbox address, but is it possible that this went to a different email address and not the one associated with your paid account?

julesselmes's avatar
julesselmes
Helpful | Level 5
2 years ago

Hannah, You totally missed the point of @bluemountain2021's post. I'm sure that "you" are just an AI chat response. Or it just stinks of corporate BS; the way no one from DropBox can answer why we are all getting the "Out of space" email when we all have loads of PAID space to use!!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey julesselmes, sorry to jump in, but may I ask if you've ensured that you're getting this email notification in the email that's associated with your upgraded Dropbox account?

     

    If you did, how often are you getting those notifications? 

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