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Forum Discussion

yonialter's avatar
yonialter
New member | Level 2
2 years ago

I'm not out of space but I got an email saying you'll lose access to your files if you don't act soo

I'm using 5.5 out of 6.8 GB , never had an issue, and now I got this warning email. Can you please advise?  Thank you
Notifications
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey yonialter, thanks for using Dropbox and welcome to our Community!
 

It's possible that you almost reached your account's quota limit at some point since you received that email notification.

 

Since you checked your account's plan tab and you can see that you're well below your quota limit, you can safely ignore the email at hand or even unsubscribe from such notifications if needed.

 

I hope this helps a tad and please let us know if you have any other questions. 

  • julesselmes's avatar
    julesselmes
    Helpful | Level 5
    2 years ago

    No, Walter!

    You sort out this annoying blatant upscaling. We are existing customers, not spammed potential new customers. I keep getting these annoying emails when I'm only on 234 GB of 2 TB. I have always been on this plan so the "you were almost at your limit but upgraded" excuse is void. How many people panic and just upgrade their plans? That's what is really going on here and it stinks!

    • Motsognir's avatar
      Motsognir
      New member | Level 2
      2 years ago

      Got that mail too with over 10% free space remaining and zero uploads in the last months so no iminent danger "lose access to your files if you don't act soon!"

       

      I like this one from the mail the most:

      "Even adding just one more file might stop your account from syncing and being able to access them"

       

      JUST ONE MORE FILE AND ALL IS GONE!!1!

      Clickbait and pressuring customers to buy storage? Nice one, Dropbox.

      Edit: And I whish I never made this post because now I'm getting loads of "You've earned a new badge!" mails. Oh? A new badge? BETTER CHECK EM FAST BEFORE THEY'RE GONE TOO!

  • marleythewizard's avatar
    marleythewizard
    New member | Level 2
    2 years ago

    I have used DP since 2012 and have never gotten an e-mail like this, even when I was using max capacity. 
    Honestly, I thought it was a scam e-mail. 
    So this is real and the new scare tactic to make people buy more space? 



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