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Forum Discussion
I get a message saying my account is full, but I'm underquota
For some reason I am get this message:
Your account is out of storage!
Yet my dashboard says:
Your current plan
Basic
2 GB
Using 0.02 GB of 2 GB space
I don't...
Hope this is right. Thanks, Jay
Jay
Dropbox Staff
Dropbox StaffWhat button did you click on to get to the second image you posted?
Jay
I just discovered that my response email bounced. I'll try this again.
I was trying to open a doc in db that was emailed to me as an attachment. From a different db account.
Thanks Jay
- Mark
Super User II
libassi wrote:
Jay
I just discovered that my response email bounced. I'll try this again.
I was trying to open a doc in db that was emailed to me as an attachment. From a different db account.
Thanks Jay
Could you post that message exactly (and a screenshot it possible?). My guess is that they've added you to a share and that share is actually too big to go in your account (shared folders use up quota of all in it). So even though you have 2.4gb of space or so if the share is larger than that you cannot add it.
The error wording on it is poor - it is actually saying you need 'x space more' to add it (i.e. that much more quota than you currently have) to be able to add not that you need THAT much space in your account.
Bounce Email
Will send screenshot next
