We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

John W.87's avatar
John W.87
New member | Level 2
7 years ago

How to free up space in your Dropbox account

I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full.  How can I free up space?  I've already followed dropbox instructions with no results
File access
Quota
Shared Folders
Storage space
  • Rich's avatar
    Rich
    7 years ago

    Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.

     

    If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.

     

    You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
melissam4 wrote:

Hey i deleted a lot of files from my dropbox to get some space, but it keeps telling me that my space is nearly full ...

Checked your Backups page yet? When does it show for your actual usage on your Plan page? Provide a screenshot if you can. It should look like this:

 

 

 

 

melissam4's avatar
melissam4
New member | Level 2
3 months ago

Hey thank you for your answer! My storage plan looks like this right now. I don't use the back up as of now, how can i install that?

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey melissam4, you can use the steps here, to see the size of your files and calculate the size of your folders, to see which ones are taking up your space.

     

    I hope this helps!

    • melissam4's avatar
      melissam4
      New member | Level 2
      3 months ago

      Thank you for the Tip, but with the amount that i already delted from all my folders, i should have way more storage space again, but the numbers don't change unfortunately and i can't really delete any more....

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hmm, what did you find after you checked the size of your files, Melissa?

         

        Do you see a discrepancy with your usage here?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!