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Forum Discussion
How to free up space in your Dropbox account
I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full. How can I free up space? I've already followed dropbox instructions with no results
Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.
If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.
You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.
i have a basic plan, i'm slightly over the limit of storage space, i want to delete photos that i've already transferred to my mac but i can't access my dropbox account to do that. it just tells me to get more space. which i don't need. how do i delete photos to free up space? many thanks. karen
Hannah
Dropbox Staff
Dropbox StaffHey @dreampainter, thanks for posting to the Dropbox Community.
Can you go to this page, and let me know if you have any issues accessing your files?
- That link took me to the same page where it tells me I'm out of space and to buy more storage. Pls send me another solution. Many thanks.
- Rich
Super User II
dreampainter wrote:
That link took me to the same page where it tells me I'm out of space and to buy more storage.Can you provide a screenshot of the full page that you're seeing? Be sure to mask any private information.
- There's no way to attach a pic. I've deleted heaps, so there should be a reduction in space used. But the error message is exactly the same, that I've used 103%, that I need more storage, but no way to access Dropbox to delete stuff to get more storage. Mad. There must be a way.
