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Forum Discussion

John W.87's avatar
John W.87
New member | Level 2
7 years ago

How to free up space in your Dropbox account

I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full.  How can I free up space?  I've already followed dropbox instructions with no results
File access
Quota
Shared Folders
Storage space
  • Rich's avatar
    Rich
    7 years ago

    Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.

     

    If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.

     

    You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.

Karen D.22's avatar
Karen D.22
Explorer | Level 4

Cabt I just delete photos in Drop Box instead of increasing to 3mg?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Karen D.22, thanks for reaching out to us.

 

If you'd like to clear up some space in your Dropbox account, of course you can delete some files, if you don't need them.

 

Or if you need them, you can download them to your computer first and then delete them.

 

I hope this helps!

  • Karen D.22's avatar
    Karen D.22
    Explorer | Level 4
    2 years ago

    Thank you!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Not a problem, Karen!

       

      If you need anything else, don't hesitate to let us know.

       

      Have a great week ahead!

      • Karen D.22's avatar
        Karen D.22
        Explorer | Level 4
        2 years ago

        Thanks Hannah!

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