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Forum Discussion
How to free up space in your Dropbox account
I've unshared many folders, permanently deleted lots of files but dropbox still reports that it is full. How can I free up space? I've already followed dropbox instructions with no results
Permanently deleting files isn't needed to clear space. Simply deleting them is enough. Files in the Deleted Files section do not count against your storage quota.
If Dropbox is saying your account is full, then it's still full. You need to remove enough files to bring your account back below your quota before that message will go away. It could be that you're still a member of a large share that just keeps filling your account as you make more room.
You can verify your storage usage on your Account page. It will show you a breakdown of what's using your storage (regular files, shared files, etc.), which hat may help you identify files that you can remove to free up some more space.
I know I have files and folders in my DropBox but it shows up as empty. How do I clear out folders and files if I can't see them? Is DropBox forcing me to upgrade to see the files to delete them and go below my quota? I don't want to upgrade I just want to delete files and folders.
Lusil
Dropbox Staff
Dropbox StaffHey there JMTrudell13,
You can check if you have any private or shared content taking up space and how much of your storage is available from your Plan tab.
You can also see your deleted files from your deleted files tab and removed shared folders from your Sharing tab.
Finally, please remember that permanently removing already deleted files doesn't free up storage as deleted files and folders don't take up space in your account.
If you see any discrepancy or you have any other questions, please don't hesitate to give me a nudge and I'll make sure to get back to you as soon as possible. Thanks!
I have the same problem. I have 2GB and only sync my file 700MB to Dropbox but it says i have 1.5GB regular files. I do not connect my documents to Dropbox, only one file. What regular files does it refer to?
