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Forum Discussion
Getting a 'not enough Dropbox space' error, when I have plenty of space
Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my iphone (which indicates to me a poorly written client on mac).
Resolution: sign out and sign in again.. but that means setting up my profile again each time, choosing locations, and closing badges, and so on and so on - and this take a lot of time.. What's the real fix or workaround here? And why haven't dropbox fixed it.
Why on earth would I buy an upgraded plan when something as simple as this fails to function correctly..
Other tests I've tried: complete uninstall / reinstall.
Hi conalwn,
I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.
For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!
Regards,
Ben
- Calvin2DBX
Dropbox Staff
Hi conalwn,
Thank you for the screenshots so far, they really help to illustrate the odd nature of this error message.
One thing we don't have a view on yet is how much space is left on the Mac hard drive side.
Sorry if you've already checked that, but just to rule it out:
Click the Apple menu --> "About This Mac" --> "Storage" --> "Manage"
Let me see what you find there for the available and used space!
And the view of capacity inside the app:
...attach my device for sync and I see this:
But if I sign and and sign in again and then work through the process, I will be able to sync again.
Thanks 🙂
> This is quite a strange issue.
It's not so odd - I've found a lot of references to this issue for other users but most of them talk about deleting the cache or working around by signing out and signing back in again.
> Just to confirm, you're signed into the same Dropbox account both on the website and the Dropbox application, correct?
That's correct.
> Can you also send us a screenshot of your Dropbox folder's properties, so we can compare the size of the Dropbox folder on your disk as well?
Please find attached.
- Hannah
Hey conalwn, thanks for reaching out to us.
This is quite a strange issue.
Just to confirm, you're signed into the same Dropbox account both on the website and the Dropbox application, correct?
Can you also send us a screenshot of your Dropbox folder's properties, so we can compare the size of the Dropbox folder on your disk as well?
Thanks in advance!
