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Forum Discussion
Getting a 'not enough Dropbox space' error, when I have plenty of space
Everyday I get this (see screenshot) on Mac Os when connecting any device to sync photos. "Not enough dropbox space" - Mac - But I have PLENTY of space.. and I see it on both of my macs but not my ip...
Hi conalwn,
I'm happy to hear that everything is back in working order! It's possible that your cache wasn't properly clearing upon signing out and back in, which is the usual operation that would clear out the cached files causing this error message. This problem seems to have resolved itself while we were investigating.
For anyone else receiving this error message, sign out, then sign back in to clear your cached files. If that doesn't work, please let me know and we can take a deeper look!
Regards,
Ben
I have left my `mac in the position where it is failing (so i've not signed out and signed back in again).
* Dropbox use: I am using 3.7% of 7.0GB.
* I have 270MB in my photolibrary on my iphone that should sync when I connect it.
* "not enough dropbox space" appears on connection of the device. However, I'm being pushed to 'upgrade' to more space... but I don't need to do that!
* failure still occurs if:
** If I delete the cache files and restart the client
** Restart the iphone or any other devices.
But :
* If I remove EVERYTHING out of my dropbox so usage is 0%, the sync works.
Questions:
1) Is there any way I can view dropbox logs to find out what is going on?
2) Are there any server logs the dropbox team can view to diagnose?
3) Is this an agressive marketing push to get me to upgrade space?
