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Forum Discussion

varrooonn's avatar
varrooonn
Explorer | Level 4
5 years ago

Extra 25 gb not popping up

hello, I got a new computer, with which an offer of extra 25 gb in dropbox was included.   I signed up for that, but the extra space isn't reflecting in my settings...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    4 years ago

    If the app wasn't pre-loaded on your device, it seems that the device wasn't eligible for this promotion unfortunately.

     

    I can suggest checking out this article, which has some more info on the promotion and which devices are eligible.

     

    I hope this helps!

varrooonn's avatar
varrooonn
Explorer | Level 4

Yes, 

It is a HP device. I kept getting notifications from the hp application untill I actually signed up for the extra 25 gb...

I had to download dropbox, as it was not pre loaded into my device.

Thank you,
varrooonn

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
4 years ago

If the app wasn't pre-loaded on your device, it seems that the device wasn't eligible for this promotion unfortunately.

 

I can suggest checking out this article, which has some more info on the promotion and which devices are eligible.

 

I hope this helps!

  • varrooonn's avatar
    varrooonn
    Explorer | Level 4
    4 years ago

    Thank you for your response! Daphne ,

    I understand that, but I don't know why HP would do this, (why I was offered that offer when it was not valid. )
    I will get further clarification from HP.

    Thanks!
    varrooonn

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      I completely understand varrooonn!

       

      If you need anything else, or want to let me know an update after contacting HP, I'll be happy to help out further. 😁

       

      Hope you have a great rest of your week!

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