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varrooonn's avatar
varrooonn
Explorer | Level 4
5 years ago

Extra 25 gb not popping up

hello, I got a new computer, with which an offer of extra 25 gb in dropbox was included.   I signed up for that, but the extra space isn't reflecting in my settings...
Promotions
Storage space
  • Daphne's avatar
    Daphne
    4 years ago

    If the app wasn't pre-loaded on your device, it seems that the device wasn't eligible for this promotion unfortunately.

     

    I can suggest checking out this article, which has some more info on the promotion and which devices are eligible.

     

    I hope this helps!

  • varrooonn's avatar
    varrooonn
    Explorer | Level 4
    5 years ago

    I did not get a verification as I signed up through google...

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      Hey there varrooonn!

       

      Can you just confirm for me which promotion you received the pop up for? Is this a HP computer?

       

      Also, was the Dropbox app pre-loaded on your device?

       

      Let me know - thanks!

      • varrooonn's avatar
        varrooonn
        Explorer | Level 4
        4 years ago

        Yes, 

        It is a HP device. I kept getting notifications from the hp application untill I actually signed up for the extra 25 gb...

        I had to download dropbox, as it was not pre loaded into my device.

        Thank you,
        varrooonn

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