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DG44's avatar
DG44
Explorer | Level 4
3 months ago

Email says I have only 1GB left, but my account shows much more available

I don't know why I'm getting these emails that tell me "Your Dropbox account has less than 1 GB of storage left." According to my Dropbox account I'm Using 6.26 GB of 9.76 GB. That's a fair amount mo...
Quota
Storage space
DG44's avatar
DG44
Explorer | Level 4

Thanks for the reply, Hannah. Is there a way I can email you the screenshots? Obviously if I hide any personal info, you won't be able to see it.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey DG44, sorry for jumping in. We can look into this without seeing your personal info for the time being. 

 

Feel free to attach your screenshots in this thread (after having removed your personal info) and we’ll check this further. If we need any other info after that, we’ll let you know.

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